Privacy Policy

1. Information Collection

Back Waves Limited ("we", "us", or "our") collects information that is necessary to provide our network and hosting services. This includes:

• Account Information: Name, email address, billing address, and payment information provided during registration.
• Technical Data: IP addresses, browser types, and access logs required for security and network optimization.
• Usage Data: Bandwidth usage, traffic patterns, and connection logs necessary for billing and abuse monitoring.

2. Use of Information

We use the collected information for the following purposes:

• To provision, maintain, and optimize our network services.
• To process payments and generate invoices.
• To detect, prevent, and address technical issues, fraud, or network abuse (DDoS, SPAM).
• To comply with legal obligations and regulatory requirements in Hong Kong.

3. Data Disclosure

We do not sell your personal information to third parties. However, we may disclose your information in the following circumstances:

• Service Providers: To trusted third-party vendors who assist in operating our services (e.g., payment processors, upstream carriers), subject to confidentiality agreements.
• Legal Requirements: When required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is reasonably necessary to protect the rights, property, or safety of Back Waves Limited, our users, or the public.

4. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

5. Contact Us

If you have any questions about this Privacy Policy, please contact us at: support@backwaves.net